Frequently asked questions
Everything you need to know before you order.
Frequently asked questions
What does the condition (Grade A/B/C) mean?+
Grade A: almost new, no visible signs of use. Grade B: light scratches on the casing, display perfect. Grade C: significant signs of use, fully functional — the price tip.
How long is my warranty?+
12 months on every device. Batteries are wear parts — here we guarantee at least 80% remaining capacity upon delivery.
Can I sell my old device?+
Yes — through our purchase program, you'll receive an offer in 2 minutes. Shipping is free, payment within 48 hours after inspection.
Do you offer business accounts?+
Yes. B2B customers receive partner prices, payment on account with credit limit, bulk orders, and CSV/API product feeds.
How fast is delivery?+
Orders placed by 2 PM are shipped on the same business day. Delivery time in Germany: 1–2 business days.
Can I return?+
14-day right of withdrawal without giving reasons. Return with enclosed return label.
Still have questions?
Reach out — we're happy to help.