Privacy Policy
Information about the processing of personal data at Lapto.de
This English translation is provided for information only. In the event of discrepancies, the German version shall prevail.
1. Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) is:
Sitrem GmbH
Strausberger Str. 9
15378 Herzfelde
Germany
Email: info@sitrem.de
Phone: +49 176 80876977
2. Accessing the website and hosting
When Lapto.de is accessed, technically necessary access data is processed, including the IP address, date and time, requested URL, amount of data transferred, browser, operating system and referrer. Processing is carried out to provide the shop securely and reliably on the basis of Art. 6(1)(f) GDPR. Server log data is retained only for as long as necessary for operation, security and error analysis.
We use technical service providers as processors for hosting, database, storage and shop functions. Where processing takes place outside the European Economic Area, it is carried out only in accordance with the legal requirements of the GDPR.
3. Customer accounts and orders
When you register or place an order, we process the master, contact, delivery, billing and order data you provide. Processing is necessary to take steps prior to entering into a contract and to perform the purchase contract (Art. 6(1)(b) GDPR). Documents relevant under tax and commercial law are retained for the statutory periods.
4. Contact, buyback, B2B and repair enquiries
If you contact us by form, email or phone, we process your information in order to handle your enquiry. The legal basis is Art. 6(1)(b) GDPR where the enquiry concerns a contract and otherwise Art. 6(1)(f) GDPR. Voluntary information is used only for the stated purpose.
5. Payment processing
Depending on the payment method selected in the checkout, we transmit the data required for payment to the participating banks and payment service providers. The legal basis is Art. 6(1)(b) GDPR. The privacy information of the payment service provider identified in the checkout also applies.
6. Shipping and delivery
For delivery, we transmit the necessary recipient, address and shipment data to the commissioned carrier, DHL, where required for the relevant order. The legal basis is Art. 6(1)(b) GDPR. An email address or phone number is disclosed for delivery notifications only where necessary for delivery or where you have consented.
7. Cookies and local storage
We use technically necessary cookies and comparable storage technologies so that the cart, language settings, login, checkout and security functions work. Processing is based on Section 25(2) TDDDG and Art. 6(1)(b) or (f) GDPR. Non-essential analytics or marketing technologies may be used only after your consent. Consent may be withdrawn at any time for the future via the cookie settings.
8. Recipients and processors
We disclose personal data only where required to perform a contract, where a legal obligation applies, where you have consented, or where a legitimate interest exists. Recipients may include hosting and IT service providers, payment service providers, shipping companies, tax advisers and authorities. We conclude the necessary agreements with processors pursuant to Art. 28 GDPR.
9. Retention period
We retain personal data only for as long as required for the respective purpose. It is then deleted or restricted unless statutory retention obligations, particularly under commercial and tax law, or the establishment, exercise or defence of legal claims require further retention.
10. Your rights
Subject to the statutory requirements, you have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and the right to object to processing based on Art. 6(1)(e) or (f) GDPR (Art. 21). You may withdraw consent at any time with effect for the future.
11. Right to lodge a complaint
You may lodge a complaint with a data protection supervisory authority. In particular, the authority responsible for the registered office of Sitrem GmbH is the Brandenburg Commissioner for Data Protection and Access to Information.
12. Updates
We update this Privacy Policy when legal requirements or the services we use change.
Last updated: 17 August 2026